Why you get the best customer experience here
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Those of you who have checked in on this blog before know that a near obsessive committment to customer satisfaction and the customer experience drives everyone at Velocity Micro to excel. And that's what I'm very proud today to announce Velocity Micro's launch of the first ever concierge service in the PC industry.
We've created the concierge program to provide a fully first class experience to our customers. Much like a concierge at an upscale hotel, our concierges will be able to help customers with any question or issue they raise - no matter what it is, no matter which department it involves. The concierges are here to be the customers' advocates inside the company.
In that same vein, we've introduced a number of other significant changes that I believe will benefit the customer. We've increased the starting salary of our expert technical support team more than 25% in order to attract absolutely top drawer talent. We've just secured a new facility to house our customer care department - to give them state of the art facilities to best meet their needs. We've also recently hired a new Vice President of Operations, Brent Stanton. Brent's worked at the industry giants, like Dell, and will be helping to institute even higher, even stricter measures for quality and efficiency.
These are huge innovations - innovations you just won't see at other PC companies.
I recognize that Velocity Micro has experienced some growing pains over the past year - it would be hard not to when you more than double in size. These steps I've just outlined are our response to those growing pains and then some. I am committed to delivering the absolute best customer experience available - raising the bar beyond what the customer expects to what we believe they deserve.
As I've mentioned in previous posts, the state of support and customer satisfaction in the industry is poor. Major OEMs - focused on pleasing shareholders and managing their numbers - have chosen to cut the quality of tech support in order to produce a more attractive bottom line. Velocity Micro refuses to make that decision. As we continue to grow, delivering the best customer experience and the highest levels of customer satisfaction will remain our mission.
And so today we bring you the first ever concierge service in the PC industry and innovations that reflect our investment in our customers.
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| [3.13.2007 @ 1:35 PM] [Digg it] |
Calvin Knox